Accounts Receivable & Collections Specialist in Tampa, FL at Signode

Date Posted: 5/7/2022

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Job Description



Accounts Receivable & Collections Specialist

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Description/Job Summary

Currently Signode is looking for Accounts Receivable & CollectionsSpecialist as a team member of Finance Shared Service Center in Tampa, FL.



Responsibilities/Duties

This individual will be responsible for accurate and timely customer payment application achieved by utilizing knowledge of company products, internal processes and business relationships. This position will focus on application of cash payments made by Signode customers relating to their various contracts.

Conduct daily collection calls to customers and sales representatives. Reconcile activity for a larger and higher profile territory of accounts that may include National Accounts, High Profile Accounts or Specialty type accounts.

Interface with customers, Sales Representatives, Sales Managers. Notify sales personnel of potential problem accounts, blocked orders and reconciliation issues such as short pays, short ships and tax issues. Identify and manage Credit Risk.

Run aging reports and work reports to resolution for the assigned territory. This includes aging reports, unapplied cash reports, short pay reports, unapplied credit reports, aged items over 180 days and miscellaneous project related reports.

Make calls on a daily basis, contacting customers, working with the Sales Representatives and/or Managers and escalating problem accounts to departmental management. Provide weekly/monthly updates to management.

Communicate with both internal and external customers, while handling a consistent stream of inbound and outbound collection calls for their assigned portfolio, as well as from the collection queue. Communicate as needed with top management at the customer level and internally.

Provide daily reconciliation on accounts to ensure the accuracy and integrity of the A/R. These include, but are not limited to, analyzing and processing offsets and write off requests, pulling check copies to confirm correct application of payments, and working with the sales force on pricing and freight issues.

Communicate any potential problem accounts to the respective Sales Representative, Manager, and Supervisor as appropriate on follow up and notice in writing are critical.

Monitor credit limits and identify and escalate any account that is at or exceeded their credit limit to the respective supervisor or manager for further review.

Maintain credit exposure on accounts and request additional credit information as needed. Evaluate credit information received to assign appropriate credit limits within established parameters. This evaluation may include the retrieval and review of financial statements, D&B Reports and bank and trade references.



Required Skills

Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).

Advanced knowledge level of Credit and Collections.

Excellent time management and task prioritization skills

Must be team player with positive attitude

Ability to work independently in a team environment with little management oversight

Ability to interface with employees in various levels of management



Required Experience

At least 3 years commercial credit and/or collection experience with large volume, high profile accounts.

Experience in communicating with all levels and handling customer interaction.

Experience using ERP financial software (Dynamics AX or Great Plaines preferred)

Experience interpreting D&B reports, reviewing and analyzing financial statements.



Required Education

High school diploma or equivalent.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at HRRecruiting@signode.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.


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