Customer Service Representative in Macon, GA at Signode

Date Posted: 6/22/2022

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Job Description



Customer Service Representative - Macon, GA

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Description/Job Summary

Position Title: Customer Service Representative


Essential Duties:

  • Serves customers by providing product and service information and resolving product

    and service problems.

  • Attracts potential customers by answering product and service questions and

    suggesting information about other products and services.

  • Opens customer accounts by recording account information.

  • Maintains customer records by updating account information.

  • Resolves product or service problems by clarifying the customer’s complaint,

    determining the cause of the problem, selecting, and explaining the best solution to

    solve the problem, expediting correction or adjustment, and following up to ensure

    resolution.

  • Maintains financial accounts by processing customer adjustments.

  • Recommends potential products or services to management by collecting customer

    information and analyzing customer needs.

  • Prepares product or service reports by collecting and analyzing customer information.

  • Contributes to team effort by accomplishing related results as needed.

  • Backup for Administrative Assistant in office if unavailable and cross training will be

    encouraged.


    Requirements:

  • High School diploma/GED

  • 3-5 years of experience

  • Excellent verbal and written communication skills

  • Proficient skills in Microsoft Excel, Outlook, Word, and PowerPoint

    We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

    If you need a reasonable accommodation for any part of the employment process, please contact us by email at HRRecruiting@signode.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

    For more information, view the EEO is the Law Poster and Pay Transparency Statement.


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