Customer Service Representative in Gary, IN at Signode

Date Posted: 9/8/2022

Job Snapshot

Job Description

Requisition Number = Gary - M-2022-07-001

Customer Service Representative - Gary, IN

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Description/Job Summary

Customer Service Representative,  Gary, IN

Monday - Friday  8:30am - 5:00pm (can be a little flexible on the work schedule)


We offer a competitive salary range of  $20.00 - $24.00 per hour based on experience and skill set. 

A variety of benefits are also available, including medical, dental, life insurance, short-term and long-term disability, as well as Signode's 401(k) program. 


Key Responsibilities

  • Enter orders into company ERP system

  • Heavy communication (via email and telephone) with customer base to handle all orders, inquiries, and follow up in a prompt and professional manner

  • Ensure on-time deliveries through follow-up with scheduling, production and shipping departments. 

  • Coordinate filing, billing, and purchase orders with other departments

  • Provide exceptional customer service through telephone and email

  • Produce product masters including very detailed product specifications

  • Ability to build trusting relationships with sales and customers

  • Identify ways to strengthen the team’s commitment regarding accountability, teamwork, integrity, respect, and excellence.


    Required Skills and Abilities

  • Ability to work in a fast-paced environment and have a sense of urgency

  • Possess great attention to detail

  • Knowledge of Customer Service in a manufacturing environment

  • Ability to foster and support a close relationship with customers

  • Strong analytical skills

  • Demonstrated problem solving skills

  • Ability to work on multiple projects simultaneously

  • Effective time management

  • Strong interpersonal skills

  • Strong written and oral communication skills

  • Commitment to extensive follow-up

  • Ability to work independently and/or with little supervision in a team environment

  • Knowledge of computer programs: SBT, Word, Excel, and Outlook


    Required Experience

  • Five (5) years of experience in sales, or customer facing role

  • Any equivalent of experience and training that demonstrates the ability to perform the key responsibilities of this position

    We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

    If you need a reasonable accommodation for any part of the employment process, please contact us by email at HRRecruiting@signode.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

    For more information, view the EEO is the Law Poster and Pay Transparency Statement.