Manager, Customer Logistics, Tampa, FL in Tampa, FL at Signode

Date Posted: 5/14/2022

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Job Description

Manager, Customer Logistics, Tampa, FL

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Description/Job Summary

The Manager, Customer Logistics leads the strategy, management, and ongoing improvements of the Logistics network across the Americas Platform. This leader will manage the operational effectiveness of our Transportation from end to end through the development of a scalable and sustainable network, the creation of solid foundational processes and systems, and working cross functionally to optimize lead-time, cost, and service level.


Oversee Logistics activities to ensure that customer requirements are consistently satisfied while achieving performance targets related to Transportation lead-times, cost, and service levels. This role is responsible for the strategy and execution of the Transportation activities for commercial distribution while aligning processes and policies with those of functional partners (e.g., Commercial, Operational, Financial and Customer Service).

  • Lead the teams (Internal and 3PL Partners) responsible for the daily Transportation operations across multiple manufacturing, warehouses, consignments, and cross-docks.
  • Cultivate the relationship with the Managed Transportation 3rd party partner by aligning the strategic vision of the organization, to achieve optimal cost and service level.
  • Implement process improvement delivery projects that focus on high service and low-cost dedicated transportation and distribution.
  • Continuously assess, measure, and analyze the transportation network and strategy across the business.
  • Partner with the Sourcing team to drive the RFPs (request for proposal) across various modes of Transportation, to ensure the Commercial strategy aligns with the expected service and cost levels.
  • Manages relationships with Transportation Carriers/3PL’s that provide services.
  • Develops and implements a routing guide to drive common carrier spend to the right carriers, as well as develops a process to ensure routing guide compliance.
  • Provide guidance on import/export Freight Classification, Harmonization Coding, NAFTA certificates of origin and C-TPAT management compliance.
  • Identify business requirements, processes, and workflows related to the strategy and advocate viable solutions through utilizing technology applications.
  • Champion the design, development, and deployment for the TMS (Transportation Management System) implementation and upgrades.
  • Collaborate and partner with IT to fully utilize necessary technology to ensure a successful adaptation by the user community for effectiveness and efficiency.

Preferred Skills

Interpersonal, Communications and Influencing skills:

  • Establishes collaborative relationships built on ethical values, trust and commitment with customers and business partners for long term sustainability
  • Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved
  • People management & Leadership experience
  • Strong sense of urgency and ability to thrive in a fast-paced environment.
  • Ability to formulate and/or champion ideas and concepts to improve business performance in order to achieve set objectives
  • Able to exercise personal influence, resolve conflict and bring out required behaviors
  • Articulate performance goals, measures and target in financial terms

Computer Skills:

  • High proficiency in MS Suite products (specifically Access, Excel, Word, PowerPoint and Outlook) and mapping software
  • Experience in TMS Systems such as BluJay, OTM, SAP, Manhattan, LPaaS or others
  • Ability to leverage technology (i.e., ERP and MRP) and best practices
  • Knowledge to analyze large and multi-dimensional data sets
  • Familiarity with data warehousing and architecture tools, including SQL
  • Knowledge of ERP Systems, specifically Microsoft AX is a plus

Required Experience

  • 10+ years of experience in Transportation (IML, FTL, LTL, Air, Ocean, Parcel, etc…) operations, process, and optimization
  • 3+ experience in steering and implementing strategic initiatives
  • 3+ years of experience of effectively prioritizing tasks and motivating others to execute
  • 3+ years of experience of influencing large cross functional teams and executing changes and solutions
  • Demonstrates ability to work in a matrix structure

Required Education

Bachelor’s preferably in supply chain management, operations management, business, economics, engineering or closely related; highly desirable.

Preferred Qualifications

Business and Financial Acumen:

  • Must be a strong change agent, problem solver, with skilled business acumen
  • Understands key drivers of revenue and cost and applies in decision-making
  • Strong analytical skills.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.


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