Senior Field Service Technician in Portland, OR at Signode

Date Posted: 1/7/2020

Job Snapshot

Job Description

Sr. Field Service Technician- Portland, OR Territory

Signode, a leading producer of strapping and packaging systems is seeking a skilled Field Service Technician to install, repair and provide service to packaging machinery in corrugated plants, steel mills, paper mills, and general industry.  The primary customer base will be in the Portland, OR area but may include travel to other locations or other parts of the country for training or if needed to help cover service demands.  Your duties will include managing your own field service schedule along with assisting other technicians with equipment installs and issues. This opportunity is with the Signode Service Business, part of the Signode family of businesses with over 100 years of history in the packaging industry.

Duties and Responsibilities:

  • Resolve customer complaints and cooperate with in plant personnel
  • Examine equipment and determine needed services, or repairs.
  • Provide customer training on proper use of equipment.
  • Accurately evaluate problems both mechanical and electrical and implement the needed repairs.
  • Manage schedules and assignments for work activities, based on customer needs, work priority and available resources.
  • Examine equipment, analyze inspection reports and confer with customers to locate and diagnose malfunctions.
  • Maintain, repair, and overhaul machinery as needed
  • Connect to and change PLC code provided by engineering for Allen Bradley Control Logics, SLC's and Siemens.
  • Dismantle defective machines for repair at the customer location, using hand tools.
  • Work closely with Signode Engineering to report specific machine issues and add any changes that Engineering requests.
  • Implement testing using test meters and hand tools to diagnose failures of industrial equipment components
  • Requisition and manage materials and supplies, such as tools, replacement parts and maintain and control inventory
  • Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements for functionality and safety
  • Identify and present opportunities for additional support of company products and services to the customer
  • Compute estimates and actual costs of factors such as materials, labor, or outside contractors
  • Commute in company vehicle and at times long distances.

 Why should you join our team?

  • Skill development opportunity to service, maintain and sell the top packaging equipment in the industry!
  • Flexibility! Manage your own schedule, customer base and parts inventory!
  • Support! The following resources will be provided to you to ensure you have everything you need to provide quality work and service.
    • Continuous on the job training and mentorship
    • Company car, mileage and car insurance 
    • Corporate expense account
    • Company laptop and cell phone
    • All required Personal Safety Equipment
    • All supporting inventory for equipment maintenance

 Skill Requirements

  • Solid written and verbal communication skills
  • Ability to establish effective rapport with all levels of employees and customers
  • A strong working knowledge in the mechanical and electrical field
  • Knowledge of PLC programming, hydraulic and pneumatic technology
  • Ability to effectively use and read measuring instruments, such as multi-meter, amp meter, micrometers and calipers
  • Ability to take initiative and organize your own work independently 
  • The drive to build your own territory for profitability
  • Competent customer service skills, with the ability to analyze the root cause and find permanent solutions to issues
  • Ability to engage in extensive customer interaction
  • Willing and able to overnight travel.
  • Solid computer skills (MS Office Applications and Windows-based programs)


Experience and education

  • Minimum 2  years of field or maintenance experience
  • High school diploma
  • A valid driver's license and your own general hand tools
  • Mechanical background  and/or
  • Electrical background
  • Some PLC experience preferred but willing to train the right individual
  • Associates Degree a plus but not required

To apply please click the link below:

For more information about Signode please visit the following:

We offer competitive wages and benefits packages including health, dental, life, disability insurance, and a 401(k) plan with company match.

For immediate consideration, please apply online at:

Signode Industrial Group is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.


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