Software Implementation Specialist in Cincinnati, OH at Signode

Date Posted: 4/27/2022

Job Snapshot

Job Description

Software Implementation Specialist

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Description/Job Summary

Kiwiplan provides specialized computer software to the corrugated box, folded carton, rigid plastics, and flexible packaging industry.  As part of its services, our customers purchase training services, on-site assistance and consulting services.  This position directly supports each of these functions.


The following is an outline of some of the pre-requisites required for this position.  These criteria are guidelines only and Kiwiplan reserves the right to apply these on an individual-by-individual basis.  Meeting these criteria does not automatically entitle anyone to this position.  All promotion decisions are made by Kiwiplan management and vary depending on company circumstances and the individuals involved.

  • At least two years of experience working with Kiwiplan software solutions (SS II)
  • Ability to solve complex problems quickly and provide understandable solutions
  • A solid technical knowledge involving UNIX and shell scripting or the ability to communicate well, teach high-energy classes and provide enthusiasm about our products
  • Application of systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications
  • Ability to exercise discretion and independent judgment in the management and coordination of activities
  • Ability to give the customer comfort on any issues relating to the software
  • Working knowledge of the target operating system
  • Working knowledge of the hardware environment
  • Knowledge of the customer’s business needs and the business processes (SS II)
  • Ability to identify delicate situations; utilizing effective people skills, relating to corporate   level and plant management;  the ability to deal with the plant’s hourly workers and their criticism
  • Software installation, configuration of the software, configuration of the operating system, training of the customers, planning,  sales and manufacturing staff in the use of the software, answering questions, supervising the process, making recommendations to customers on use of the software
  • A good working knowledge of the manufacturing environment, the functionality of the software and the configuration for their needs; when necessary, using this knowledge to directly connect Kiwi software to manufacturing machinery (SS II)
  • Working knowledge of Kiwi software (SS II)


Preferred Skills

  • Strong Help Desk skills: these require that a person be able to effectively manage stress and customer expectations.  This requires keen judgment and finesse in sometimes stressful situations.
  • Strong analytical skills for identifying causes of problems and their resolution
  • Strong people management skills; good knowledge of software, functionality, operating systems and hardware environments
  • Ability to manipulate the systems through modem access or telephone support directly
  • Ability to deal with multiple problems and be able to prioritize.

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

For more information, view the EEO is the Law Poster and Pay Transparency Statement.