Customer Service Representative in Darlington, SC at Signode

Date Posted: 9/4/2022

Job Snapshot

Job Description

Requisition Number = Darlington - A-2022-08-001

Customer Service Representative - Darlington, SC

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Description/Job Summary

SUMMARY

The Customer Service Representative/Inventory Coordinator is responsible for ensuring Customers’ orders are placed and processed in a timely manner. This role collaborates with the Sales and Procurement teams to deliver outstanding customer experience while growing relationships with the accounts. The Customer Service Representative/Inventory Coordinator will monitor the flow of products from the production lines into the warehouse.  The coordinator will oversee the inventory management and control.

ESSENTIAL FUNCTIONS

Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions:

  • Accurately manage the order in putting process as it relates to price, terms of sale, product, quantity, ship to, sold to, and customer’s special instructions.

  • Ensure all policy processes are followed and necessary documents are verified and kept on file as needed.

  • Complete all product returns or invoice adjustments in a timely manner.

  • Work closely with Sales Representatives regarding price inquires, discrepancies on customers  purchase  orders, update on customer  order  status, and monthly consignment inventory.

  • Quoting, follow-up, expediting and executing customers’ requirements.

  • Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere.

  • Understand the resources within the business to be an effective problem solver.

  • Field customer calls/email regarding product knowledge, order information, pricing and freight issues with a degree of professionalism.

  • Manage incoming raw materials and the flow of products from the line to the customer.

  • Manages inbound and outbound freight.


    POSITION QUALIFICATIONS

    Education:

  • Associates Degree  or  related  field  preferred  (minimum  of  High  School  Diploma  or GED required)Experience / Abilities:

  • Minimum 2-4  years  Customer  Service  experience  in  a  distributor  environment  or extensive experience within a fast-paced customer service environment is preferred

  • Customer Service focused with excellent communication and problem-solving skills

  • Exceptional  degree  of  tact  and  empathy  to  resolve  customer  concerns  in strengthening relationship

  • Strong team player with high degree of urgency with the ability to multi-task, plan and prioritize

  • Detailed oriented

  • Ability to deal with stress and work in a fast-paced environment


    Computer skills:

  • Computer literacy with expert proficiency in MS Outlook, Excel and Word.

  • Proficient with typing, public relations, and basic office clerical duties


    We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

    If you need a reasonable accommodation for any part of the employment process, please contact us by email at HRRecruiting@signode.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

    For more information, view the EEO is the Law Poster and Pay Transparency Statement.