Customer Service Representative in Phoenix, AZ at Signode

Date Posted: 11/15/2022

Job Snapshot

Job Description

Requisition Number = Phoenix - A-2022-08-001

Customer Service Representative - Phoenix, AZ

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Description/Job Summary

CUSTOMER SERVICE REPRESENTATIVE (CSR), PHOENIX, AZ

We offer a competitive salary range of $21-$28 based on experience and skill set. 

A variety of benefits are also available, including medical, dental, life insurance, short-term and long-term disability, as well as Signode's 401(k) program. 


EXPERIENCE REQUIRED:

High School diploma or GED equivalent. Strong working knowledge with computer systems especially Microsoft Office 365 package. Strong communication skills both verbally and written. Ability to work independently. Experience in scheduling shipping and receiving. Experience in order entry, tracking and follow-up. Strong math skills. Ability to prioritize and be flexible in performing assigned tasks.


JOB BRIEF:

The Customer Service Representatives’ job duties include, but are not limited to:

  • Works with minimum supervision.

  • Works at the direction of the Plant Manager.

  • Maintains and updates customer files.

  • Provides on time delivery and follow-up information.

  • Works directly with sales representatives to better serve customers.

  • Carries out all order entry processing and tracks the order throughout all phases of the customer experience.

  • Provides necessary information for the order of purchase products for customers.

  • Builds relationship with customers in specific regions.

  • Works proactively in all facets of serving the customer.

  • Provides a pleasant phone voice and positive attitude.

  • Deals with and handles conflicts pleasantly and in a timely manner.

  • Prepare Accounts Payable packets for timely payments to vendors

  • Collect and file invoices for receipt of goods

  • Month end packet preparation of financials, Accounts Payable, Freight accruals and purchasing accruals.

  • Participate in Plants Safety Programs

  • Any other duties assigned by the facilities Plant Manager

    We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law.

    If you need a reasonable accommodation for any part of the employment process, please contact us by email at HRRecruiting@signode.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.

    For more information, view the EEO is the Law Poster and Pay Transparency Statement.


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